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I have lost my account!

In case you should lose access to your account and start over at level 1, please play through the tutorial until you can name your account again and get in touch with our customer support team afterwards.

Make sure to provide the following information when sending your message:

  • The name of your lost account
  • The name of your new account (please try to use a unique name for the new account that makes it easy to identify)
  • The ID of your new account (can be found at the bottom right of the MORE section in the game's side menu)

Our support team can then further assist you with recovering your lost account.

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