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Where can I check the status of my order and my purchase history?

Here's how to access your purchase history on iOS devices:

  • First, open iTunes on Mac or PC and make sure you're connected to the iTunes Store.
  • Login with the same Apple ID you used to make this purchase.
  • Click on your username (your e-mail address), and choose 'Account'
  • Search for 'Purchase History' and choose 'See all

 

There are three ways of checking your purchase history on Android:

  • Using the Play Store App
  1. Open the Google Play Store app on your device.
  2. Go to the Account section in the menu.
  3. Go to Order History.
  • Using play.google.com
  1. Go to play.google.com
  2. Log in with the same Google account you used for your purchases.
  3. Go to Account
  4. Scroll down to see a list of your orders.
  • Using payments.google.com
  1. Go to payments.google.com
  2. Log in with the same Google account you used for your purchases.
  3. Select an entry to see your receipt and the status of this purchase.

 

As we need as many details about purchases as possible when helping you with potential purchases issues, we recommend the third option using payments.google.com as it grants you access to more detailed information than the first two methods.

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